As a patient or close relative, you may need impartial information, advice or guidance regarding your rights as a patient, the course of treatment or the Danish healthcare system in general. In such cases, you can contact a Patient Advisor at the regional Patient Office by calling +45 76 63 14 90.
If your inquiry concerns psychiatry or mental health issues, please contact the mental health Patient Advisor by calling +45 76 63 10 98.
How to get in Contact with a Patient Advisor
You can contact the Patient Office by either telephone or e-mail.
Somatic Patient Advisors
Telephone: +45 76 63 14 90
Telephone hours: Monday – Friday from 9.00 – 12.00
In case of changes in telephone hours, information will be available when calling the telephone number.
Mental Health Patient Advisors
Telephone: +45 76 63 10 98
Telephone hours: Monday - Friday from 9.00 – 12.00
In case of changes in telephone hours, information will be available when calling the telephone number
You can contact the Patient Office by sending an e-mail to: Patientkontoret@rsyd.dk
If you are sending particular sensitive personal data (e.g. your social security number), we recommend that you use the Digital Post solution:
The Patient Office – Help and Support for Patients and Close Relatives
The Patient Advisors can provide neutral support, help and guidance in the Danish healthcare system for patients and close relatives. This includes subjects such as:
- The general services in the Danish healthcare system
- Your rights as a patient
- Free choice of hospital
- Wait times regarding medical diagnostics, examinations and treatments
- Transport and transport allowances
- Your rights of access to records and documents
- Clearing up any misconceptions
- How to file a formal complaint
- Applying for compensation for injuries, complications or medical side effects
- Reporting adverse events
- Treatment abroad
All inquiries are treated confidentially by the impartial Patient Advisors when you contact the Patient Office. Therefore, you can make your inquiry anonymously with no obligations.
The Patient Advisor may consider the need for interchanging information about the patient with one or more healthcare professionals. In such cases, the Patient Advisor will need to obtain consent from the patient before contacting the relevant healthcare professionals.